Refund Policy

Refund requests may be considered under the following circumstances:

• A payment was processed more than once for the same transaction.
• A technical error resulted in an incorrect charge.
• A transaction was completed successfully, but the requested service could not be provided due to an issue on our end.
• Any other situation that we determine qualifies for a refund after review.

Refunds may not be provided in the following cases:

• Change of mind after a successful transaction.
• Incorrect information provided by the user during the payment process.
• Failure to use or access the service after successful payment.
• Requests submitted after the applicable refund review period, unless required by law.

To request a refund, please contact our support team with the following information:

• Full Name
• Email Address
• Transaction ID or Payment Reference
• Date of Payment
• Reason for the Refund Request

Each request will be reviewed individually, and additional information may be requested if necessary.

If a refund request is approved, the refund will be processed using the original payment method whenever possible. The time required for the refunded amount to appear in your account depends on your payment provider or financial institution.

If your purchase includes a service that can be cancelled before it is delivered or activated, you may request a cancellation by contacting us. Cancellation requests are subject to review and may not be available once the service has been provided.

Haalu reserves the right to update or modify this Refund Policy at any time. Any changes will be published on this page with the updated "Last Updated" date.

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us through the contact page available on the Haalu website.